We can see eye to eye on this. I agree with you on all of your points and there is more that can be done.
I am very disappointed that Gamstop does not apply to land based too, as it is a very powerful online tool that I fully support. There is SENSE, which is very similar for land based casinos, and MOSES for betting shops, but the latter I’ll admit I don’t know very much about. I can’t imagine it’d be effective given how little betting shops are policed. That being said, I’ve not stepped foot in one for many years now so maybe it’s more stringent? I don’t know.
ID on entry to establish KYC and police any self-exclusions seems like a reasonable solution.
As for when things go too far, this is very difficult as 1) it’s subjective and 2) most people won’t admit to spending beyond their means / being in a poor financial situation. I think perhaps staff should be able to have the authority and be encouraged to raise concerns about customers that they feel are vulnerable or at risk. This would be a start.
Of course, all of this makes things more frustrating for normal customers who play and bet recreationally with no problems. But I think that’s a small price to pay in the grand scheme.
I broke the blood pressure machine at the doctor’s today, I was reading the forum in the waiting room. Oops 
