There’s no time you can give really, it’ll probably go through anytime now but I suppose you have to allow up to a month before you can start talking ombudsman and such, my 21 casino site took 4-5 weeks to verify but my bet victor took 3-4 days… it’s a bit of a nightmare time wise, but they are signed up to the uk reg like glove says so it’s definitely not a shady site, it’s juts a waiting game,
Keep emailing tho. the customer service people aren’t the finance department but it’s good to keep on them….
i’m sorry it feels like a slog, but I’m sure any day it’ll clear for you.