Hi guys, wondering if anyone has any advice, and I suppose this is also an issue that needs raising anyway. Whilst playing on Videoslots last night, my balance started to rapidly disappear a few minutes later i realised that my money was actually being withdrawn out from the account to a different payment method. What the person has done is deposit £10 with Skrill and then withdrawn the balance of around £550 through bank transfer to revolut. Upon realising i immediately jump on live chat around 10 minutes after but the withdrawals all say processed.I find it particularly odd that this has been allowed to happen, as when in the past i have tried to deposit/withdraw to a new method, each time i have had to provide documents showing it is mine.
Basically, does anyone have any advice, and also, what can we do to stop something similar happening to someone else?
Thanks,
S