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[THEBARON WANTED $51 Outlaw]

10 failed attemps today to send them documents my passport and proof of address which was rejected not clear anouth they said and in wrong format did all again i the format asked for  rejected who can really beassed with that took my lass 2 days back and forth same problems do they do it just on purpose   got acepted strait away off sky and other sites same documents i no of a few people aswell same problems im not even trying to withdraw out either so just give up bothering ile take my money else were cause sick of sending stuff back and fourth and getting nowere with them worsest site for verification ive come across yet

[benq99 WANTED $229 Outlaw]

do you have a big win to cashout  as bet its in hope you carry on and lose it

[THEBARON WANTED $51 Outlaw]

no pal no big win to cashout 0 in the balance they requested documents ive had them quite some time aswell and deposited fair bit on there everything seem to send them i get email back with another problem never has iit been so hard to verify anything before these are a pain in ass lost all interest in going on there now

[benq99 WANTED $229 Outlaw]

i was with them and left ,think videoslots got greedy with dropping there rtp’s etc

[THEBARON WANTED $51 Outlaw]

i do like the selection of slots on there yeh i read something about that myself they did it on quiet really there all greedy they love taking the money dont like giving out back though

[whoswho WANTED $114 Outlaw]

I had this issue too, so what I did was emailed support telling them that my camera phone won’t chabge the photos in the required format or size. I asked if I can send the pics via email and if they can re format the pics. Told them I wasn’t good with tec, they said yes and sorted it for me.

giid luck

[Team_Videoslots WANTED $5 Outlaw]

Hi there THEBARON,

Could you please send your username in an e-mail to @videoslots.com">videoslotsteam@videoslots.com and we’ll take a look at why you had such a hard time verifying your account.

Best regards,
Team Videoslots.

[li ligarr WANTED $82 Outlaw]

Joke of a site,i suggested to my brother they were a good site as personally i use to play there quite alot and never had any real problems plus they had a good range of slots,just once when a card expired but i got it sorted,well he won a bit with welcome bonus,they kept rejecting everything they had asked him for numerous times,in the end they literally said we are keeping your deposits(£400,plus your winnings,think was about £500) if you have a problem with that go to IBAS…which my brother did but it took him 10months and IBAS obviously sided with him as he did nothing wrong atall and they paid out,but 10months to wait,plus saying we are keeping you deposits!!…discusting,i still get emails from them for offers but not played with them for well over a year now,and even i did id avoid with the lowering of RTPs.

[Ramm WANTED $32 Outlaw]

they’ve kinda gone downhill. They were my favourite site but they stopped doing the weekly casino race and the free spins they used to give out have vanished completely. Only the selection of games that makes me even bother playing there anymore.

[Du Dune2000 WANTED $205 Blocked]

Team_Videoslots wrote:

Hi there THEBARON,

Could you please send your username in an e-mail to @videoslots.com">videoslotsteam@videoslots.com and we’ll take a look at why you had such a hard time verifying your account.

Best regards, Team Videoslots.

Before you even consider doing this Baron ask yourself this.

If there are this many difficulties just signing up to deposit, what sort of shit are you going to face if you win big and try to withdraw.

So many providers out there, unless there is an overwhelming reason to use these guys (game/welcome bonus), just take it as a warning and move on

[THEBARON WANTED $51 Outlaw]

thankyou will do and ile send my documents with this email aswell see can get sorted this time has was quite anoying yesterday everything i was sending rejected multiple times and ive verified with a few casinos same documents no problem    i do enjoy playing at video slots so ide like this to be sorted out but even the files i converted to wat was told rejected so you can appreciate how frustrating it is it should be a pretty simple process to verify a acount

[THEBARON WANTED $51 Outlaw]

yeh i no this always liked the selection of slots over there and played there quite alot  just think verification a bit of a pain

[Green2711 WANTED $492 Outlaw]

Just to point out that I’m the first to call a casino out when they use stalling tactics but I’ll give credit when it’s due and my experience with VS when veryifing was actually top notch so it’s a shame to hear your having such trouble. I just sent in a downloaded pdf bank statement which I used for 2 out of the 4 documents requested and a picture of my card which I edited in paint to blank out the areas they tell you to and a picture of passport –  I did this late evening and I was verified when I woke up at the crack of noon. I’ll also mention that I had won almost 1k from a £50 deposit.

I don’t play there much anymore since they lowered the rtp to make the player pay for the rise in tax. Even before then It was the one casino that was constantly kicking my ass other than the monster hit on Magic Mirror.

[eejit101 WANTED $312 Outlaw]

To those bashing Videoslots – you cleaerly dont play there properly.

 

Cashouts in under 5 minutes to bank accounts, immediate phone calls from the RG team if your deposits rise, fast verifications if you have a passport and actual camera that takes a clean image. No issues, no problems.

 

sure the RTP changes, but tell me honestly, if your company was losing 40% of its profit from a certain country, would you not do the same?!

[Geezawin WANTED $270 Outlaw]

My gripe with video slots and advice

Stop misleading people using the word CONCLUDED in ur email security checks as this leads to confusion on the part of the customer thinking that all parts have been completed instead of the one mentioned at the bottom of the email

Secondly if you take money from a customers bank by mistake  eg sorry transaction unsuccessful mesg  and cust checks bank and sees money has not been taken oot and redeposits only to find out 2 mins later they have double deposited .  pls refund to bank immediately  without any fuss whatsoever .  as this is an error on ur part . Doesnt matter if customer has been mislead by the top part of this post and is not verified rightly pay the money back .

This was my expierience and is why i will never ever ever play there again

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