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[CalGall92 WANTED $1 Outlaw]

Hello people. On thursday night i deposited £50 on to my videoslots account which i played my usual roulette and once i got up to a higher balance i move to slots for abit, i played games for 2 hours solid on low stakes between 20p to £1.20p then moved back on to roulette. This is when my balance started to reach over £1000 so i kept playing and managed to get my balance up to £3222 which is an amazing amount to reach from £50 deposit and also would help me out alot due to me having little money atm because i am waiting on a start date for my new career. So i call it a night and go to sleep them wake up friday morning and try to withdraw it all when i seen a notice asking me to verify my account by sending proof…. passport picture, letter with name and address, picture of a bank statment and a picture of my bank card linked to my account. I quickly upload all these documents and they get approved but as i have deposited to my account with the same bank account but 2 diffrent cards because i lost my old card and got new one they are not letting me withdraw because they wont proof i owned the first card….. both cards are exact same apart from last 4 digits and expiery date ofcourse…. so they tell me to go to bank and ask for proof that was my old card which i done and the bank said they cant do that so off i go back up to my house and go on live chat again with video slots and told them the outcome to which they insist that this can be done and still would not let me withdraw, i then contacted my bank by phone trying to sort this so i did not have to walk back down the town and was told again that cant give me proof that old card was mine. By this time i was really pissed off about everything and gave up trying to get it sorted and ended up losing my full balance. What a shit weekend this has been, i am so angry with video slots who clearly know that i am who i am saying… they approved my passport picture, approved my proof of address, approved bank statment, approved my new bank card but would not take my old card off account… i have deposited with both my old and new cards, as i stated earlier in this both cards are same apart from last 4 digits and expiry date. I just find it really weird that they let you deposit with the card but wont let you withdraw the money that is yours, i am so disgusted with the company. I have screen shots of my account i would like to add on to this but dont know how to do this if anyone who reads this topic kn9ws how to do that would yous let me know thanks. Anyway thats me had my rant on here about videoslots hope this does not happen with anyone else have a good day people @backinamo.com ?

[The Bandit WANTED $5,354 El Bandito]

Yeah Videoslots verification process has always been an utter mission, you have to verify every method you have ever used on there and i had to send 6 proofs myself, they wanted a card that i no longer had and it took a long time to get through to them that i didn’t actually have that any more as it had been replaced by a new card for the same account! The solution for me in the end was to send a screenshot of my bank statement that showed a transaction that had been made with that old card but it was all an absolute mission.

[CalGall92 WANTED $1 Outlaw]

Its a complete joke if you ask me bandit, i agree that there needs to be saftey rules and proof shown but all my other documents i uploaded proved that i am the person im saying i am. I will not be using videoslots again due to this?

[Haz40 WANTED $1,166 Outlaw]

I know it’s hard to believe but video slots are a decent site. Well sometimes. It’s an awful story though and I know where your coming from. I remember them saying once I had to withdraw to the card I had the majority of my deposits with which I thought was weird. Also the missus had similar problem and couldn’t even screen shot bank statement. Bank said for security reasons wasn’t allowed. I think it’s fair enough that they ask for verification. It’s just gets extremely complicated if you either change banks and cards and even address. I remember been refused £2800 off £50 deposit with 32red. I’d broke t’s and c’s. ( had 3 spins on roulette over 5 quid ). I was absolutely gutted so unfortunately I know how you feel.

[CalGall92 WANTED $1 Outlaw]

Its the first time i have encountered a verifaction to this standard and was truthfully shocked at first due to the rest of documents i sent them they still wouldnt let me get my winning but the day has past and the money is lost now so just need to get on with it i suppose? Sorry to here of your problems you had with 32red also its a sore one mate, the highs and lows of a gambler eh lol

[sv sven_slater WANTED $8 Outlaw]

Had a very simpler issue with redbet and my bank as I had 2 cards but lost one they wouldn’t let me withdraw when I went into my bank (nationwide) I asked them if they could print me a letter to verify that I did indeed own the card that was on there system which they did and they seemed to accept that….just now having the another issue with redbet 🙁 gave up fully with that site now

[Fu FullScreenDream WANTED $2 Outlaw]

Do they not offer to lock your winnings till it was sorted ?

Gutted for you man

 

[idontknowwhoiam2k16 WANTED $6 Outlaw]

When I was gambling it took me ages to get ID and stuff sorted with videoslots when I had a big balance in there to withdraw. After that issue I had always sorted out my ID documents on a site before I make a first deposit. I feel some casinos use it as a stalling tactic sometimes. I had an issue with Metal Casino one time where I won £10,000 and they wanted proof of wealth. They already had my bank statements which showed I had just been playing with winnings. Took about a week to finally get it rectified but I’m sure that was a stalling tactic as I got it to this amount off a £75 deposit. Just try not to spend your winnings or just get a lock on your account for a few days to avoid temptation while the card situation gets sorted

[Jamesh WANTED $11 Outlaw]

Ive had a simular issue with videoslots but i went on live chat and they removed my old card for me and done something called a “majority reset” (think that’s what its called) to enable me to withdraw to new card once approved

[CalGall92 WANTED $1 Outlaw]

Wish they offered me that reset thing mate

[Tricky0212 WANTED $82 Outlaw]

Unlucky bud, always harsh when a system issue makes you lose winnings or reverse a deposit etc.

Just so people know for future, if the site are ever being difficult – just let the withdrawal go back to card you no longer own. It will get processed in the usual way, but will go to a “holding account”
With you bank who basically check who owned the expired card and route it your bank anyway. I’ve done this a number of times and just let the bank sort it their end – just means the process takes a few days longer than a regular withdrawal.

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