Utterly ridiculous. My worst experience was with a casino “multilotto”. Requested a withdrawal of £1500, processing for 3 days before it gets rejected because of ID documents. End of the third day I time out for a week as i’m getting worried i’ll reverse the funds.
Literally the minute I time out I get the email about the ID documents being invalid. I explain that I’ve just timed out, and they tell me basically the only option I’ve got is to wait the time, then log in and request the withdrawal again. Reluctantly I do this, request the withdrawal again, and wait another 2 full days before being told that the address was incorrect because it doesn’t match what i’ve entered on the site. (The site gave an error message when entering my house number, it’s 2A, and would not let me put letters into the field). As soon as I registered I explained this to them, and they assured me it would be fine. I respond to the email, copying in screen grabs of where I was told that this shouldn’t be a problem.
I’m then instructed to request the withdrawal AGAIN, so I do, and another 3 days pending period passes and I find the funds have once again been placed back in my account, this time because whichever moron was reviewing the documents apparently couldn’t make out the date on the proof of address letter properly. It was clear as day. At this point, I’d had enough and I permanently self excluded on the spot, and told em i’d be getting in touch with UKGC or whatever with everything that’d happened over the last couple of weeks, and I’d be attaching supporting evidence. Money in my bank 2 days later. Ridiculous some of these places.
I personally felt like because I made smaller deposits and bust out frequently, I was automatically placed in a certain category at a lot of casinos, and it was made deliberately difficult for me to make withdrawals at a lot of places because the casino thought there would be a high chance of me reversing funds.
