Well personally – that is another nail in the Mr Green coffin for me. I don’t see how they can have it both ways. Yeah so you have joined somewhere you self excluded from, is the self exclusion period a life thing? Is it not 5 years?
So because their system didn’t work, you are penalised – it seems utter bollocks if you ask me. You definitely need to go down the route of complaints through those places that are mentioned by others, i believe casinomeister and askgamblers have specific contacts and use set paths to present the complaint, you have nothing to lose there and it shouldn’t be a lengthy process.
I’l then add that if you do all of that and get nowhere – you will have to screen shot the stuff for me and the results etc but if they come back and just fob you off, i will send you the £1039 back myself.