A videoslots rep has replied in another forum, still not that clear although the gist is players balance did not go down when placing a wager so it didn’t count as a staked bet. One of the games was magic mirror 2, they said only around 20 players were effected, says to me the suspect them 20 were trying to take advantage of this as surely more than that played the game over the weekend.
There was a few comments about the slots possibly going in to demo mode where the rtp is higher similar to a “ show mode “ to display the potential and big wins etc but this hasn’t been confirmed!
I mean yea if they can prove somebody caused the malfunction or purposely exploited it then I agree with you argyl but if they didnt and had some big wins I can’t see what video slots can do. The solution on some accounts after backlash is that video slots have said players can keep the withdrawals as a good will gesture but the accounts will remain permanently closed unless they contact them and resolve the issue.
