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Town Status : Outlaw
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8th July 2020 at 1:24 am in reply to: Casumo source of wealth #101396

heathen1975 WANTED $2
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Spin2win wrote:

Did you manage to sort this, I was about to sign up and deposit £300 for the sign up offer, now im a bit dubious :/

I got my money in the end but then they closed my account. Not arsed about that as I was never gonna use them again after all the messing about. I’d think carefully before doing their offer

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25th June 2020 at 2:36 pm in reply to: Casumo source of wealth #100898

heathen1975 WANTED $2
Outlaw

Just to update. After sending in everything they have asked, then chasing them up every day via email, have logged in to their site and it now says I’m fully verified. Then I get an email again saying send my bank statements in, which I already gave twice. I’m hoping this a mistake and they dont know what the hell they’re doing. My withdrawls still show as pending so gonna keep checking their status today tomorrow.

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22nd June 2020 at 1:02 pm in reply to: Casumo source of wealth #100680

heathen1975 WANTED $2
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LC2017 wrote:

Both of you need to request your account to be self excluded and then they have to return any funds held within 14-30 days.

Also raise a formal complaint with “Resolver” ASAP

When you say they have to return any funds held does that include pending withdrawls as my current balance is 0. I’ll give them a couple of days as mines only been from friday.

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22nd June 2020 at 12:44 pm in reply to: Casumo source of wealth #100677

heathen1975 WANTED $2
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32red wrote:

As mentioned, I would just advise people to avoid Casumo. I’ve had £15,000 in there since February that I can’t get out due to SOW. I’ve jumped through so many hoops but there’s always something else. I gave them payslips and they said that didn’t justify deposits. I sent them bank statements showing savings. Then they started questioning 3rd party transfers on my statements and what SOW for these people and signed letters showing reasons for transactions. One of these is for an ex-girlfriend who won’t do it so I’m stuck. But even if I got that, whose to say they wouldn’t invent something else?

The most annoying thing is that I already sent them payslips and bank statements last year as well so if they weren’t happy with my level of deposits at that time, why didn’t they give me a limit instead of letting me deposit and then blocking my withdrawal?

Its a complete joke.

How can they possibly get away with this kind of thing? I still haven’t heard from them today but I’m fearing the worst now. Every time they ask me for something I do it, then theres always something else. I only deposited 300 at first, but I won 800 so next day I thought I’d have another go as I was up. Deposited another 300 and got to a grand. So really I made the 2nd deposit knowing I had that first win of 800 coming back to me. I’m just hoping as my total deposits were 600 its not mega bucks so they’ll pay me out. Fucking stinks though

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22nd June 2020 at 10:27 am in reply to: Casumo source of wealth #100673

heathen1975 WANTED $2
Outlaw

k6kaysix wrote:

I recommend avoiding Rizk too, signed up the other day, deposited and withdrew a few times, ended up asking for proof of ID passport / bank statement (to verify address) which I sent and they got approved – they decided to slap an £800 monthly loss limit on my account

Few days later now it is popping up asking for further documents in terms of a payslip, they ain’t having it, just decided to close the account instead

Signed up on LeoVegas now but only made one deposit there so far as the itch for online gambling has well and truly passed especially with all this nonsense! At least in the arcade I just walk in, put money in machine, get on with it without all the hassle!

Did u get your withdrawals processed before closing yr account then? I’ve been stressed out all weekend about this. what should’ve been a nice win just turned into a big headache.

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21st June 2020 at 9:21 pm in reply to: Casumo source of wealth #100648

heathen1975 WANTED $2
Outlaw

Thanks for the advice. Wish I’d known beforehand. Surely they cant withhold my winnings which were legitimately won. Every time they email me asking for something, I do it and they come back with something else. I get a wage, I gamble some of it, what’s the issue? Its stupid.

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21st June 2020 at 7:06 pm in reply to: Casumo source of wealth #100641

heathen1975 WANTED $2
Outlaw

Thanks. Now they want my payslip to make sure it tallies with my statement so ive sent that. Waiting for the next hoop they want me to jump through. Dont think theyd have been so quick to do all this if id lost.

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