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[Sr Srx23 WANTED $22 Outlaw]

Hi all,

Just a query-is anybody having issues with VS withdrawals at the moment? On the 25th October I made a withdrawal which didn’t show up. I raised it with live chat who investigated it. However, long story short-I’ve since made 28 withdrawals amounting to just under 3k, but only 14 of them have come through. I’m on live chat every other day chasing these up. As of today, they have now refunded about 1k’s worth….but they refund it back to my account. Then-you guessed it-I withdraw again and I start the process all over!

There’s surely a root problem there between World Pay and my account, but they just say ‘oh these things happen and we sort them out’…but they take about a month to sort it out and I’m going around in circles. Just wondered if anybody else is suffering this same pain, and is there an authority I can go to other than VS live chat to get this investigated!?

Thanks!
Stu

[Xbobmad WANTED $729 Outlaw]

Yikes! If it was one I could accept the “these things happen” but 14 out of 28 is an awful statistic. If half the time you deposited they actually didn’t take the money from your account it would be investigated immediately and fixed!

Maybe @seedy could have a word with Bandit and ask if he’s got a contact at VS? That would be useful. There used to be a VS rep floating about on the forum but they appear to have disappeared

[Seyahkram1977 WANTED $697 Outlaw]

I do everything in PayPal for the last year or so, and that’s really quick,  but is from casino to bank still a five day turn around type deal ?

[Seedy WANTED $1,243 Sheriff]

Xbobmad wrote:

Yikes! If it was one I could accept the “these things happen” but 14 out of 28 is an awful statistic. If half the time you deposited they actually didn’t take the money from your account it would be investigated immediately and fixed!

Maybe @seedy could have a word with Bandit and ask if he’s got a contact at VS? That would be useful. There used to be a VS rep floating about on the forum but they appear to have disappeared

Don’t think Bandit has any contact for something like banking as it is very user specific normally though VideoSlots do sort there problems out.

[Sr Srx23 WANTED $22 Outlaw]

I can’t fault them for their help, the Live chat people are always very helpful and understanding but it seems all they can do is check where it’s at…they can’t do much else. It seems to be investigated by VS, then World Pay, then both together, then I get a refund but it takes about a month!
I’ve just had four refunded, but one was missed…I’ve emailed and they are saying that particular withdrawal was disapproved, but it never found its way back into my account. Seems they are having problems and I seem to be the one suffering!

Good call about PayPay Seyakram, I may try that. Only thing that worries me is if I have to go through source of wealth etc again!

[Seedy WANTED $1,243 Sheriff]

Srx23 wrote:

I can’t fault them for their help, the Live chat people are always very helpful and understanding but it seems all they can do is check where it’s at…they can’t do much else. It seems to be investigated by VS, then World Pay, then both together, then I get a refund but it takes about a month! I’ve just had four refunded, but one was missed…I’ve emailed and they are saying that particular withdrawal was disapproved, but it never found its way back into my account. Seems they are having problems and I seem to be the one suffering!

Good call about PayPay Seyakram, I may try that. Only thing that worries me is if I have to go through source of wealth etc again!

I think if they was going to source of wealth they would have done already mate so hope they don’t now. this seems like there has been a screw up with VS and WorldPay and they cant decide where the problems starts I’m sure it will get rectified.

[Seyahkram1977 WANTED $697 Outlaw]

yeah to echo what seedy says, for all the bullshit rtp levels and such my experience of vs withdrawal wise has always been quick and clean… there’s always been the odd story about issues, but since I’ve been on them I’ve had 2 problems, amd one of them was a source of Wealth thing….

[hdrobi@5019 WANTED $17 Outlaw]

I’ve had a few withdrawal problems with VS and they always sorted it out. I withdraw to my bank and it used to be thru Ayden now it’s Worldpay. Via Ayden I would receive the next business day but thru WorldPay it is 2-3 days later however the conversion is a lot better. I’ve only ever had problems with WorldPay and I think it was cause my withdrawals were the same amount. After 3 weeks and daily screenshots showing I had not received it in my bank they refunded back to my VS acc. Now when I withdraw I add the cents in to make it noticeably different. Wish I could use PayPal. Don’t worry they will fix it.

[Sr Srx23 WANTED $22 Outlaw]

Yes, they are finally sorting it out, but if I hadn’t raised the issue it would have been completely overlooked, which isn’t right. I’ve now had £1500 refunded, just waiting on the last £1k. Agreed-it’s definitely World Pay that is the problem. But the investigation process takes far too long. And to have 16 withdrawals out of 30 fail is, in my opinion, not good enough. Even if they eventually pay…you have to start the ball rolling to get money back that is rightfully yours…

 

[ta taysh075 WANTED $2 Outlaw]

I’ve had this problem several times throughout 2021 and withdraw to my debit card now (visa transfer).  It happened to me three times and they gave me the same responses as you “these things happen”.  Only when I checked trust pilot and other forums – these things were happening to lots of people.  Despite what they say about investigating it – they never do and never change processors (i.e., worldpay) despite ongoing issues.  I figure they’ve chosen the cheapest option (re: processor) and you get what you pay for – and they don’t care.  This is just one of the issues I’ve had with VS over the past year that has led me to closing my account.

It will keep happening and take weeks to sort out.  You will have to find an alternative withdrawal method sorry.  Good luck.

 

[Sr Srx23 WANTED $22 Outlaw]

Cheers Taysh-I’ve done as Seyk recommended and switched to PayPal. Getting it setup was painful, but after a month it’s now my ‘first out’ method and works perfectly. It’s in my PayPal account within minutes and then my bank a few minutes later…wish I’d done it sooner.

I’ve been waiting on five withdrawals totalling just under 2K since the beginning of December which I withdrew the old way-to Visa debit. It’s good to hear that plenty of other people are experiencing this (in a way!) as I thought it was just me Worldpay had an issue with…I’ve had about 40 withdrawals go missing since Mid October!

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