Good evening, has anyone had a withdrawal that hadn’t been paid out two weeks later from Videoslots and if so how did you get it resolved please?
I withdrew twice on the 29th May to my bank account and received an email saying they were both successful and then I went on later to see they both had been disapproved and the money returned to my account. I went on chat and they said it was a problem with the payment provider so I withdrew again in only one lot this time … I received an email saying it was successful yet I’m still waiting for it to reach my bank account.
I’ve been on chat and have contacted them via email and I have submitted my bank statement a few times to prove I haven’t received it. I had another withdrawal a week later and I received that one 3 days later when it used to be the next working day. Yet, I’m still waiting for the one from the 29th. I seen on a review site that others were experiencing the same issue around the same time frame.
To be honest I’m not sure why it is such a lengthy process, everything is computerised and it shouldn’t take this long for them to find out that it was not paid out.
Videoslots is my favourite place to play, they have everything and all the games I like to play except for DOND Megaways. Their customer support representatives are excellent, the withdrawals are super fast and this is the only time I’ve had a problem.
Any advice would be much appreciated, thank you.
