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[Malkychamp WANTED $485 Outlaw]

thatfamousjimmy wrote:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Imagine if you had bet on 4 rolls on this!!!!!!!!! Unreal!!!!!!

<iframe src=”https://www.youtube.com/embed/RO0DYk_asBw?feature=oembed&#8221; width=”640″ height=”360″ frameborder=”0″ allowfullscreen=””></iframe>

Haha wtf…. just spin again no-one seen it lol

 

[Biohazard WANTED $675 Outlaw]

Winningbird wrote:

Ahh I didn’t  think about that haha. Thanks for clearing that one up bio ? what do you think about the video though? It clearly showed 4 rolls and in the video it says staff marked it down wrong. Surely this should have given the players their bets back as good will because it was a fault on the providers side?

I honestly don’t quite know what to make of it.

So, once the number has been confirmed (not sure what the protocol is for this, always assumed it was just a sensor, but I know at times it takes them a while to register so I thought maybe they have someone there to verify and manually submit), the money is paid out immediately to the players that won.

In this case, they incorrectly registered it as a ten. This meant that any players who bet on 10 got their money, which can’t be retracted (as far as I’m aware). The right thing for Evolution to do here, would be to run the 4 rolls as it was supposed to be anyway and take the 10 loss on the chin – it’s their mistake after all, not the player’s. Failing this, at the very least they should refund all bets made by those who bet on 4 rolls (effectively cancelling the game, but post-result). Now, I’m not sure that this is possible, as they are just a provider. What will probably need to happen is, the casino would manage the complaints with their players, refund them and then take this up themselves with Evolution.

For me, the worst part about this was that the players weren’t even provided with an explanation, and used a new host as a scapegoat.

Disgusting. No other way to put it.

Again, do I think Monopoly Live is rigged? No. However it seems that Evolution have some very poor management and contingency plans in place.

[Biohazard WANTED $675 Outlaw]

Biohazard wrote:

The right thing for Evolution to do here, would be to run the 4 rolls as it was supposed to be anyway and take the 10 loss on the chin – it’s their mistake after all, not the player’s.

Just thinking about it… not even sure that this is possible, linking back to the point I made above. As far as I know, there is no system in place to ‘repost’ the bets that were made (as they would have been cleared after paying out on the 10) and then run the 4 rolls. There should be, but I don’t think there is.

So, I think what should (have) happened is…

1) The host explains the protocol for this kind of issue, apologises, and advises the players on how to approach a refund
2) The players raise a complaint with their casino that they played Monopoly Live on, listing the date and time of bet
3) The casino refunds the player the full amount of the bet, with perhaps some form of compensation as a gesture of goodwill
4) The casino then approaches Evolution for a refund of returned bets (assuming of course there isn’t a stipulation in the contract that the casino is accountable for Evolution’s own mistakes)

[Winningbird WANTED $574 Outlaw]

Yeah I agree. Players in the game should have recieved a refund, as well as the people who got credited for the 10 should be allowed to keep their winnings.

[ar argyl53 WANTED $419 Outlaw]

I don’t even think those suggestions would be sufficient. I never played these Dreamcatcher types of game but I did play roulette sometimes and I know if I’d bet a load on say 17 and it clearly, unequivocally landed on it, but they mistakenly registered it as some other number, I’d be demanding my winnings. Wouldn’t be enough to go “oh our mistake, have your bet back” – no, screw that, I want the 36x my bet I won. I’d never be given a refund for claiming I mistakenly bet on a losing spin. What Evolution should do in this case at the very least is arrange with the casinos who took bets on that round to pay the players the average result of a 4 roll bonus. To just ignore it is nothing short of scandalous. I’ve never seen anything like that happen on any live casino game before.

[burders WANTED $55 Outlaw]

So to be clear Bio, you are of the opinion (and I’m quite happy to accept it) that this is not a case of a computer generating the outcome prior to the spin but rather some Dickhead has pressed the 10 button triggering payments despite the fact the flapper has clearly indicated a 4 rolls?

[Biohazard WANTED $675 Outlaw]

@argyl53 – I never said it was sufficient, but at the very least they should warrant refunds for those who bet on 4 rolls, ideally with some form of compensation. But they haven’t even done that! I agree with the average 4 roll bonus payout – they do know it, as they list the RTP. It’s around 50x if you take the mean.

@burders – I don’t know how it happened. Either a sensor error, software error or human error. I don’t believe that there is any intentional corruption utilised.

[Xbobmad WANTED $729 Outlaw]

From what I’ve seen of the game I would imagine the spinner spins the wheel and when the camera zooms in and stops, the spinner presses a button at the Monopoly podium at the right hand side of the screen that ends the round and sends the winning number to the casino. I’d expect the spinner pressed the wrong button and that’s why they soon swapped spinner.

The spinner goes to the podium just after releasing the spin as well, might be to close betting?

At least there is video proof, I’d expect there to be refunds soon.

 

[Anonymous WANTED $483 Inactive]

The problem is here that it’s been several days without any explanation from the game providers. It’s Davo slots all over again lmao.

Seems they are scared of showing the inner workings of this game. And this leads a lot of people including myself to think they are hiding something.

Casino providers and games look at Transparency as some kind of enemy. It’s completely obvious that certain games hide the inner workings because they are hiding things that manipulate.

[Anonymous WANTED $483 Inactive]

Casinos and providers run their ships through demand and user analytics. And I’m quite sure, that after each problem/error that occurs  with live games. That they certainly look at and do know that there will be a huge backlash on YouTube and in forums like ours. Yet they do not ever give a statement explaining fully what happened. This to me is a huge Red flag. Big business always fail to acknowledge certain subjects due to knowing it will harm their brand.

They are scum.

[ar argyl53 WANTED $419 Outlaw]

We’re not seeing evidence which suggests any game manipulation / rigging here, just human error in registering the result. The scandal and disgraceful conduct is their apparent acting like it just didn’t happen rather than committing to proper restitution for the players affected. That’s absolutely indefensible in my view, if that happened to me I’d never play anything from that provider again. While I would absolutely not jump to far fetched conclusions like “omg it’s rigged and they choose what they want it to land on in advance”, particularly bearing in mind Evolution don’t even know what bets have been placed when they spin the wheel, I would definitely say this warrants a full statement by Evolution explaining what happened and additional checks on the game by the Gambling Commission. If those things don’t happen, no one should play the game.

[Biohazard WANTED $675 Outlaw]

Just bumping this one.

I’ve been observing this game for a fair few weeks now to see if any improvements or changes are made. There are none. In actual fact, this game feels worse than ever in regards to ‘lawful rigging’. What I mean by this, is not that there are motors or brakes or anything that are/can be manipulated, but purely that the host can broadly control where the wheel will land. After practice, I can’t imagine that this would be difficult to do at all.

The session I’ve just observed, the host was barely even making a single spin around the wheel, and at least ~60% of the spins appeared to land in the ‘dead’ section of the wheel (only 1, 2 and 5 available). Seems like a pretty safe zone to avoid chances or rolls, where most of their risk is.

How on earth is this allowed by the UKGC?

[Seyahkram1977 WANTED $697 Outlaw]

There was a video that got sent to me through YouTube suggestions and it’s a lad playing this game, he has four rolls, the dice get caught in the side of the bouncer and so they have to end the game, now you think “ fair enough” it’s one of those sod laws things, but the dealer then after a few mins eyeballing and discussing with the floor spins the wheel and it lands on ……..4 rolls, immediately .. now IM not saying anything  and I don’t know if anybody else has seen the video but the fact the wheel can be played again to the same sliver at will, seems to bullshit any legit stances …. why does it have any kind of motor or ability to be placed at will anywhere

[Clownprosecution WANTED $15 Blocked]

What I can’t fathom is why UKGC keeps coming up on this thread as though they are the gate keepers to fair play and will step in if a casino is acting unlawfully. The commission aren’t here to protect the player they are there to protect the casinos. The system is made that way. Hence why Alternative Dispute Regulator’s are cherry picked by the casinos with an agreement already in place to work together in the case of a player/casino dispute.

[eejit101 WANTED $312 Outlaw]

The game is allowed as random as the “dealer” is looking at a huge chat screen and a visual cue. They are told if to spin fast or slow, and the light comes on for them to start the spin, then the cue for them to spin fast or slow. They cannot see the wheel.

 

Otherwise yes it wouldnt be allowed.

 

However i do wonder about the houses and hotels at random.

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