As much as I truly hate to say this, be prepared for them to tell you it’s an error and there is no bonus payout.
It happens in real life too. I was chatting in Admiral to staff and doing 30p spins on a slot. The bonus dropped in in front of them with a little woohoo acknowledging it dropping in finally. And then nothing happened. Just end of spin, click play to take the next spin.
Witnessed by staff. Weeks went by and nothing was done. Enquired twice and nothing. They didnt even tell me the outcome. I should lodge a complaint but what’s the point ?
In Merkur round the corner, I collected 12 spins (slot similar to hercules) and it gambled the second cash amount stack instead and lost.
Guess how much they cared… yup, didnt give a damn.