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[rowan WANTED $15 Outlaw]

I signed up to a new casino about 2 weeks ago, got a bit too sucked in and after spending over 3 K I decided I needed to self exclude. I asked them via webchat to guide me through the process and they were extremely rude and gave me an email. Thinking they would process my request straight away I sent the email. 24 hours later and the account is still open I asked to speak to a manager and again they reiterated that it’s 24 to 48 hours to self exclude. At the time of writing the account is still open and it has been much longer, in this time they have sent me 3 emails offering free spins. I can get a bit carried away and use the self exclude feature to calm myself down. Surely this is not legal and I feel I need to warn other gamblers as this is not a safe place to gamble, it’s called bondibet. Screenshots attached. Fyi, I really enjoy bandits videos as they take away my urge to gamble… would love advice on what to do here…

 

 

 

[rowan WANTED $15 Outlaw]

The post did not include attach all messages…

[rowan WANTED $15 Outlaw]

There are more posts, they essentially said, we will process it in our own time and there is no one to speak to about this. He closed by saying “if you have any unrelated queries get in touch and we would love to help.”

[Xbobmad WANTED $729 Outlaw]

@eejit101 Might know someone who can help?

[mattywest11 WANTED $30 Outlaw]

I’m not sure if it will be the same for this casino but my friend had the same problem, wanted to close his account and they said no you have to email and wait, I told him to tell them he was on gamstop (even though I don’t think the casino in question was registered with gamstop) and and it was irresponsible of them to not follow through with his request and that he will be screenshotting the chat and sending it to the UKGC for further help, their reply was please wait… then chat was disabled and account was closed. That trick may work for you as it seemed to help scare the casino off in his case?

[eejit101 WANTED $312 Outlaw]

I can help, but i cant find much int he way of legal filings from this casino or group.

 

Can you see what licence it is holding please? At the bottom of the home page it should say, but from what I can see it holds no licence. If thats true… dont ever play there and run the fuck away. They may well be ok but thats like trusting a guy on a street corner to look after your cash instead of your bank.

[Biohazard WANTED $675 Outlaw]

This is shocking to say the least. This should never happen, the moment it was raised to their attention they should immediately close your account.

Follow eejit’s advice!

[Winningbird WANTED $574 Outlaw]

Does Australia have a gambling commission? If they do, you should contact them and report the casino. You should still report them anyway, though I think there will be a complaints procedure you have to go through first. Make sure you keep note of all correspondence.

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