Profile : Malkychamp

Casumo Andy wrote:

Hi Malky,

Sorry to hear that you have been having a few issues with uploading your documents for KYC. Clearing down your cookies and cache tends to really help if you are not getting the options to upload an image from your device as opposed to just the webcam. I can not comment on who you spoke to today or what you were advised as I was not at work in the day but I will be in the next hour so. If you want to come back to live chat and ask for me I can help get this sorted for you personally and answer any questions that you might have regarding the process and the reason behind them if we have indeed asked for your documents for a second time. I will also be able to see who you spoke to today and see what you were told, this will help me make sure that they are giving out the correct information to our players when they reach out to us for assistance.

Again, I am sorry that it has to this point where you feel you need the use of the forum to vent your frustrations

Casumo Andy

Thanks for the reply. Yes this is the advice that was given by the live chat operator to clear cookies/caches and it would appear (but still just loads webcam and fails) which basically give me a whole new headache meaning i have to try remember all my logins and passwords for all other sites i use. I have sent off new picture of me holding my passport which is basically impossible to get a picture where I can hold the passport get my face in and be able to make out the details of ID clear as day so best i could do is a photo with the passport along with a close up of passport which is clearly the same. If it comes back failed again I will have to try get on live chat when you are around to try again but at this point it just feels like I am being kicked back for no reason.