Profile : Jane279

Thankyou for that as I said I rang Natwest and they assured me there should be no reason why I can’t withdraw back onto my card. Thankyou so much for your input I can now put that question forward to Natwest and Mr Q.

No I have noticed a pattern, my bank will only let me do 2 consecutive deposits to any on line casino, so for instance one on Coral, then one on Mr Q then that’s your lot unless you make a purchase else where like amazon then it appears to reset but again  you can only deposit twice then it rejects anymore tries to deposit unless again you make another separate purchase then bam it works again. Very worrying to have this sort of blocking, feels intrusive and very big brother. Any thoughts, I am not rich have on line limits set on these on line casinos, think I am going to have to challenge them on this, may be seeking another bank other than Natwest.

This is my point of view obviously and just a warning to other players, I do not expect an honest account to be subjected by another member on the forum in such a way, it is either a safe place to place an opinion or not. Thankyou for your intelligent and well thought out feedback.

My main issue is the phone call, and the repeated interrogation for over an hour and their timing and lack of continuity in regards to monitoring my account,  I had absolutely no idea what they were going to subject me too, and I would be interested if any one else has had a similar experience from Bet 365.

Just to add guys, when I did s.o.w last year even with the clear evidence of my bank statement showing the transfer of money to me from them it still took over 8 weeks. Customer service could do nothing I was chasing them every couple of days and they had absolutely no direct contact with the department who dealt with s.o.w. In our lighting quick communications world how is this acceptable. Also their rules for triggering s.o.w are completely perverse, no trigger for a 4 figure sums, but totally acceptable to slap one on a known loyal 3 year customer who has actually dared to win on their site for by my standards a low sum of 350, bonkers!