Just to add guys, when I did s.o.w last year even with the clear evidence of my bank statement showing the transfer of money to me from them it still took over 8 weeks. Customer service could do nothing I was chasing them every couple of days and they had absolutely no direct contact with the department who dealt with s.o.w. In our lighting quick communications world how is this acceptable. Also their rules for triggering s.o.w are completely perverse, no trigger for a 4 figure sums, but totally acceptable to slap one on a known loyal 3 year customer who has actually dared to win on their site for by my standards a low sum of 350, bonkers!