Thanks for your answers guys. I agree, the industry does have “we do what we want” mentality, and in the same breath I also understand they have to preserve themselves and also have stats to show they are “helping” gambling addicts.. just annoying they judge you based on an email and your play history.
Ultimately, I can take my business elsewhere and it’s their loss. My only concern is that as a giant of the industry if they buy other companies my name and “gambling problem” will follow me despite it being their unfounded opinion!