Profile : eejit101

Fair enough. Ill stop trying.

Sigh. Just…. ok.

CS staff that you speak to are people. They have a job to do. If someone is punching you in the face then sure, call them out. But if they are simply doing their job your attitude isnt helping them. Lets look at the day by day of a CS agent.

1 – they take live chats. They are able to take up to 8 at a time. Thats a lot of live chats. Go to Skype/Facebook now and try and talk to 8 people at once. Stressful huh?

2 – They have canned responses. See above. You need them with 8 chats at once.

3 – Most of what you ask of them they cant give you. You think that all CS agents are able to legally see your info? No. Thats senior level DPA stuff. They cant give you some of your bet info, they cant help you with every request.

4 – THEY HAVE NO ACCESS TO PAYMENTS. They cannot legally do this. They can simply forward it to a financial team. Thats it.

5 – They are paid a commission if you take a bonus from them. On certain occasions.

6 – The finance team that processes withdrawals, they have a job that you dont know about. The AML policies, bonus abuse, IP checks, fraud checks, all of it takes up to 30mins to check the amount can be paid. Now times that by however many people request withdrawals at one time. Thats why Videoslots takes anything from 30 seconds to 2 hours to pay out. This has nothing to do with pending policies, thats so youll cancel it. They can accept a withdrawal then cancel it after and return it to the balance no problem.

7 – Imagine your a chef and your company gives you produce. Your cooking. You serve it medium rare. It goes out medium rare. By the time the customer eats it as the plate is hot, its gone more medium. The customer complains by swearing at you. Fair? Not fair?

8 – You are a head chef at what kind of restaurant? Harvester? As to get to that level in a proper place you will have learnt to deal with stress and long hours. You wont vent at CS staff as you,ll have a level of respect. (this was a dig, ill apologise now, but the veracity of the OP is moronic/tilty for me. Thats the politest term i can use)

9 – There is talk on CS being corrupt. How? They are stealing your details? I dont follow this. Gaming CS are pissed off with being called corrupt maybe 24/7 while just doing their job? Id feel the same way if you came yelling at me on live chat for… i dont know what. Im guessing delayed withdrawals? Not the CS fault. Either yours for no verification, casinos for slow verification, or just bad luck.

10 – Its “holier than thou”. Just FYI.

11 – MOST IMPORTANT. Casinos do not always pay out slow on purpose. Some are simply busy. This isnt an automatic transaction. You need to approve each payment out for AML purposes. IF 100 payments come at once for 5 people, and it takes 12 minutes per one. Thats 5 per hour each. Imagine that on a sporting weekend on Bet365. How many cashouts/issues? Its not possible to have 100 staff working at once time as the company will go broke. Tesco has queues at busy times, so does casinos.

He recorded it on Thursday 🙂

Gambulaah wrote:

It’s a theme of people just not wanting to understand, it’s not a new thing unfortunately. Everything has to be a conspiracy if it doesn’t make sense to them. People are so afraid of being fooled that anything they can’t wrap their head around is a scam or bs, but that’s not how reality works.You can’t continue living in a bubble, educate yourselves and get legitimate answers instead of speculating without anything solid. When faced with solid, logical evidence as to why, put your insecurity aside and embrace the truth for what it is, it will help you long term and everyone around you.

It’s not to say you shouldn’t question things, you absolutely should, BUT don’t question things that make logical and rational sense, there are more than enough things that don’t, that you can use that energy for something constructive or good instead of wasting it on things you just don’t want to agree with because it doesn’t suit your image of how things should be or you can’t understand it’s a problem because you haven’t experienced it as a company that has a lot of responsibility

Best post ever.

And casumo asking for face ID isnt a scam. Someone said it earlier, when you deposit it cant be Money laundering. But when you withdraw it absolutely can

There is evidence of chefs spitting in food, prostitutes having STDs, bankers with bonsues, plasteres doing shit work, website designed making a crap one, there is flaws in every world in every industry.

Problem is in Gaming people see 1 and assume its the same everywhere. It isnt. Otherwise i wouldnt gamble.

Mr B wrote:

I was answering your question not providing evidence. I’m not saying that’s how it was done but as you agree, it’s possible.  She could have been a member of many casinos already. I bet half of us on here have been or are signed up to more than 20 each.

Just because the info isn’t public, doesn’t mean it’s untrue. I’m sure with your connections, you can find out more though.

My connections cant disclose anything tha violates DPA. Data protection is huge at the moment. I know how things work, but i havent heard of this from anyone. Its something that would have been a story or at least spoken about in some form id have thought