Profile : britabroad1

Yeah, kinda shit outta luck. I’ve sent them a lengthy email, requesting for deposits refunded. So hopefully I’ll get that at a minimum, if they don’t want to refund it then I’ll definitely make a post on casinomeister. For now, ball is in their court.

Just a huge kick in the dick though, especially with Xmas just here too, I probably have £300ish in deposits and like 7k in winnings, I know what would be more helpful! ?

thanks for the replies fella’s! Hope you all have a top Christmas!

They stated it was my fault for not reading the terms and conditions! And that as I had broken terms and conditions there was nothing they could offer, even in “compensation”.

They quoted some lines regarding fraud, that their payment system is automated, and that the only obligation they had was to follow guidelines to provide safety against fraud on both my account and my bank?

Who even reads those things!!? I only ever read them if it has anything to do with wagering, anything else you don’t read!

Well ive sent a lengthy email to support again, so let’s see if I can get this resolved. But it’s not looking hopeful ?

They are straight up refusing to pay me out, I have argued the case with them on live chat, phone and email. Offered to provide proof of her bank, I.D etc… they’re not having it. My point was that, if they accepted the payment method in the first place then they should either 1. Pay out the total winning amount 2. Pay me back the money I have deposited from that card. They refused both. Not even a free 20 spins on fucking starburst!

I’d recommend not using SuperCasino guys. Straight up ruined my Xmas.

hope everyone has some better luck!

Merry Christmas Everyone!