So after 3 days they ask me for 6 months bank statements to prove where my money coming for 6 fucking month apply for a mortgage they only ask for 3 ffs so anyway sent them in got approved got an email saying all my account is reactivated so log back on and there still pending. So go live chat and they say they have not received the bank statements wtf I said got an email here saying they have been accepted. Had to send them all again then they finally approve my withdrawal I will be staying well clear off videoslots now the live chat agents speak to you with no respect joke of a site