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[Seyahkram1977 WANTED $706 Outlaw]

That’s shifty as fuck, right , no offence, but was their any issues with the account, using your card not hers, is she on gamstop or something, because in the scheme of things casinos will void through their clause in the terms or address the game company to rectify, there’s no real reason for the casino to get the hump  as they have many “ legitimate “ outs …..

[Li Lifeslots WANTED $59 Outlaw]

Seyahkram,

hi mate, nothing wrong with account. Fully verified, only 1 card whick is hers. I’ve never played or logged in on it.

Her account is/was £670 up over all time but that’s nothing.

Just can’t understand it

[Bamboozler WANTED $23 Outlaw]

They are a deadful site. I  play poker there, only when there is an overlay or a promo, but never on their casino after i had been playing a game and achieved the bonus. The game froze and when it resumed there was no bonus and the stake was not returned. I thought that the bonus must have paid nil and kept on playing about 20 minutes late I managed to get the bonus again and exactly the same thing happened. I contacted live chat and was almost told “you are lying” that could not have happened as their logs did not show it. The customer service is dreadful and genuinely dishonest. it comes down to the management and i think they are just unethical.

I cannot remember the name of the game but it was a weird thing where you had to collect either bronze, silver or gold baubles to get a spin of a wheel and the free spins were unlimited until skulls showed on the reels – this always took about six spins and generally paid next to nothing. I think the game was based around Da Vinci or Nostradamus or some such thing.

The bonus wheel was however usually quite good.

Tell your missus to record everything, and I mean everything, in an email to them and state that you are making a formal complaint to the UKGC if they do not respond satisfactorily within 7 days. They have closed a customer’s account without letting the customer know why during a complaint process. Also tell them that you hold GVC shares and you will be seeking to raise a question over account closure procedures during a complaint process as a shareholder at the next AGM.

This worked for me and I has also sent a detailed synopsis of my complaint, with supporting evidence, to BBC Watchdog.  The amount involved was just over £3,000 and after about two months of trying unsucessfully dealing with 888, by email at 48-72 hour intervals, they paid out my complaint amount in full together with some compensation. I later found out that one call from BBC Watchdog caused them to fold instantly – I was just disappointed that it never made it on to the programme. The researcher said they had a lot of complaints about online gambling companies and that 888 and Partygaming included the worst complaints.

[Li Lifeslots WANTED $59 Outlaw]

Nice one with your success against them.

My Missus is like a dog with a bone so I’ll pass this information on.

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