[Privatenap]

Hey!

I played a bit on justspin.com but with no luck, so i got a 50 euro bonus with 20x wagering from the support. Well, thats nice!

I started playing, and won up to 500 euro but when i was going to check how much wagering I got left I realized that the casino gave me wrong wagering. they gave me 50 x wager instead of 20x. I contacted them and they just removed all my money and changed the wagering to 20x.. I had previously wagered 900 euro, so if the bonus was correct to begin with ive would have been done with the bonus after 100 more euro..

I can’t belive that they are allowed to just remove all my money when THEY did a “mistake”. specially when i was so close to the original wagering requirements.

 

(sorry for my bad english)

[Winningbird]

It was their choice to give you a bonus, they can take it away just as easy :/

Next time, check everything is right, and check t&c  before you start to wager.

[Anonymous]

Winningbird wrote:

It was their choice to give you a bonus, they can take it away just as easy :/

Next time, check everything is right, and check t&c  before you start to wager.

never trust casinos special when they offer free money, they are there to take are money not to give free money

[eejit101]

Winningbird wrote:

It was their choice to give you a bonus, they can take it away just as easy :/

Next time, check everything is right, and check t&c  before you start to wager.

Umm. this depends. If the T+C states money can be removed for a specific reason then sure. But if its their mistake they have to change wagering, not remove the funds. Otherwise thats moderately illegal.

[Winningbird]

I’m guessing they would have this in the T&C somewhere knowing they can potentially get screwed by it 🙂 if not, the casino is bloody stupid haha

[Privatenap]

thanks for the reply.

Guess it’s no chance to get anything back after reading T&C.

“justspin.com reserves the right to cancel or withdraw a promotional offer and to change the terms of use of the offer at any time, regardless of the information provided with the bonus offer.”

[Winningbird]

Knew it would be in there somewhere. Sorry 🙁 hope you get a lovely cashout soon!

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