They replied saying that in placing my order with a print due date even though no artwork was sent, that meant a printing slot was booked and that has cost them. But if my artwork was late, wouldn’t that mean they have to book another slot and still charge me ?
Heartless bastards. I am a returning customer. They do a good deal and quality service until this.
I went to the same place @argyl and see nothing much about fees or charges.