I had a bit of a run-in with Bet365 CS over chat earlier. I had self-excluded from everything a couple of years’ ago apart from sports – fair enough, I was a bit of a roulette fiend at the time so that worked for me. However, as a result of this, they also capped my deposit limits at the same time to £500 / month. Not a problem…..
….. wind forward two years. I was off out on the beers last month so put limits on (£25, £50, £100) to avoid any stupidity whilst drunk (for a change). It then became clear that Bet365 do not allow you to adjust your limits upwards as you are considered a problem-gambler for self-excluding. The guy, Joe, on chat just insisted that I phone them up and be patronised down the phone about responsible gambling.
Totally politely, I pointed out that I would take my business elsewhere as I did not want to be told how to behave with my hard-earned. Either, he re-instated the ability for me to change my limits back to the £500/month, he changed the limits himself or he closed my account and confirmed by email. I said I would not discuss further and did say “Thank you for your time” before ending the chat session.
Account is now restricted. Maybe I should throw the GDPR “Right to be forgotten” at Joe ? 🙂 Or, perhaps, I’ll leave things for another three years until the other self-exclusions expire and then see whether they have changed their processes (or gone out of business for being too patronising)
Ade
