Hi mate I had the same thing happen to me when I landed the bonus on eye of horus on videoslots the game crashed and wouldn’t load so I tried different browsers but still didn’t work notified chat and took them a few weeks to get back to me and in the end they just refunded me £4 for the spin and I didn’t get my bonus I was absolutely wounded.
Thank you for the reply. I kind of guessed that this is what they might do, I had hoped for another scenario to be honest. $4 bonus would definitely of been wounding. I’m crying over my $1 bet. Much appreciated 😊
Update: My game was unfrozen by the game provider today and my winnings added to my balance. I think it was where my game froze? I had completed my spins but the total had not added so I think that determined the outcome. If I was mid spins I don’t think it would have been possible?
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