12th August 2024 at 5:55 pm
#142364
I know this is a late reply guys sorry ain’t checked this since, basically I got more emails saying they’d reverse transfer the money, so I’d be – 20k in my bank if I didn’t have it (which I did) obviously I sh* myself so I sent it back to them in the end. I feel the whole situation was very poor. I no longer play with them as I think what they’ve done is criminal and not even had an apology given it could of easily been spent
Ok, assuming you’ve registered your card with them and don’t have a direct debit (the DD protection scheme is slightly different), they absolutely cannot do this. You can raise a chargeback under section 12 (processing errors) and you will get the money back.