Profile : The Bandit
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- Town Status : El Bandito
- Wanted Reward: $5555
- Topics Started : 121
- Replies Created : 3232
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Direct from their t n c s
“You may withdraw the balance of Your account balance (not including the bonus balance). Any amounts up to €30,000 shall be paid to your original payment method and thereafter the balance shall be paid by bank transfer. To request an amount over €30,000 you should contact Customer Support [email protected]”
From here
https://www.videoslots.com/terms-and-conditions/mga-games-specific/#payment-rules
I’m already past this point and using the bank option mate.
00Is it perhaps because you’ve got the new Internet so they’ll be seeing you as depositing and withdrawing from a totally new IP address?
I do it quite often tbh mate, always playing at mates houses for example so i doubt it would be that, they specifically said they want my big wins checking with the provider which is a bit shit really eh
00Tell them you’ll be having words with your mates, Alexander Stevendahl (CEO of VS) and Ulle Skottling (COO) when golfing in Malta this weekend!
I’m kidding of course but shit like this makes me mad at there level of customer support. ?
I’ve met them both i believe lol
00This is interesting. I don’t think they’re trying to screw you out of the money @thebandit but one of these two possibilities is likely:
1. You’ve won so much profit on Reel King at Videoslots that they are now seriously investigating whether it could be the result of a software glitch. It isn’t, but if they believe it might be and you’ve discovered a bug to your advantage, they will be talking to Greentube.
2. The sheer level of activity and money going through your account and back out on this mental 8 month run have now flagged your account as potential money laundering and extended AML checks are required.
It would just be nice if they had a timescale!
00Guess it best to keep a cool head, see what they come back with and go from there. You would think that spending that much you would have your own personal contact,
Isn’t that something big casinos do to high rollers? Maybe someone in the company wants you to leave because you win too much.
Yeah i tried to stay calm in the chat lol i think i did alright considering lol
00I went and got myself a bottle of Bud instead because actually, i’m a bit miffed at the treatment i have had there lol
00Just out of interest, did u email a complaint?
Lol are you underestimating my levels of laziness 😀
10Can’t you get in touch with your affiliate manager?
I don’t think i technically have one tbh mate, it used to be Dan but he left.
01hi mate though my experience if you go all the way to the end if it offers you more then half the amount like £3000 if your offered £1501 youve normally got £3000 but if its under youve got the lower amount hope it helps
I laughed at how it said before i went in to the bonus “Best strategy is to reject all offers” 😀
20@thebandit oh my shitty days! Well done on that communication. Unbelievable that the agent never gave you any information. Very surprised at a casino you promote making a mockery out of you. If this goes south I’ll ditch video slots. My only casino but oh well. I’ll find another.
It makes it all the more bonkers doesn’t it. It has always been the case though, they are totally unaware on the player side that i work with them on the affiliate side, i’m not one to get the old “do you know who i am” out lol
10Strive to serve their customers with swift and accurate answers they say.utter bollox I say.
Well i think it is safe to say, that absolutely has not happened on this occasion lol I like the casino, i like the offers with the cash back weekend booster etc but how on Earth is there no one at management level to discuss that with someone like me – i mean i’m nowhere near their top depositor am i but it must mean something to them surely!
00Did you win it from ya old address or on your new ip address. Maybe been flagged for possible fraud cos of new ip address?
I’ve played Reel King at loads of mates houses before on my Laptop mate, won’t have been that. They specifically said they want to check the big wins – bit naughty really.
10I played Reel King down to £3k earlier anyway. A profit of £2k from stakes of £2 and lower which was nice.
I then thought i would have a swarm, it took 30 bees to activate and paid £7,009 (£20 stake activation) although it was only an extra £1,784 on top of the Reel King profit as i used that and deposited £5k on top, of which i had around £2,700 left i think. Total days figures were £6k in for £9784
00Internet is gash right now mate 🙁
Yeah i will play it when i am next at a casino with it on, not sure when the next vid will be currently as playing games even on this net is very laggy, they take a long time to load and a long time when opening the bonus etc will have to find an alternative.
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