Gamstop Help please

Viewing 3 posts - 1 through 3 (of 3 total)
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  • #79689
    mikes9 WANTED $6
    Outlaw

    So my self exlcusion is finished yesterday, i contact live support and say i wish to be removed/ play again.

    Copy of livechat : —

    hat started on 08 Sep 2019, 10:05 PM (GMT+0)
    (10:05:28)
    *** Visitor 3668325 joined the chat ***
    (10:05:28)
    Visitor 3668325: Hi my exclusion has just ran out and id like to remove myself from gamstop
    (10:05:33)
    *** Anwen joined the chat ***
    (10:05:42)
    Anwen: Hi, thank you for contacting Gamstop. My name is Anwen
    (10:05:48)
    Anwen: We will only be able to start the removal of Self-Exclusion process once the minimum exclusion period selected and registration has passed. In order for us to proceed and check this, please could you provide us with: 1. First Name 2. Surname 3. Email addresses 4. Full address 5.Post Code 6. Date of Birth 7. Contact number (s)
    (10:05:49)
    michael baker: hi
    (10:06:25)
    michael baker:  ******** all of above 🙂
    (10:09:32)
    Anwen: One moment please
    (10:09:38)
    michael baker: no problem
    (10:09:44)
    Anwen: Thank you for waiting. An email has been sent to your primary email address with a code, can you please provide me with the code
    (10:10:06)
    michael baker: 134004
    (10:11:09)
    Anwen: Thank you, ill now send this over to head office to start the removal process, you will receive an email in the next 2-3 working days asking you to confirm this
    (10:11:21)
    michael baker: ok thank you
    (10:11:31)
    Anwen: Is there anything else i can help you with today?
    (10:11:37)
    michael baker: thats all thank you.

     

    Recevied email , but its only for singined up to self exclude  ?

    Hi Michael‍

    Thank you for contacting the Gamstop helpdesk. Before we can process your Gamstop application, we will need to manually confirm your identity.

    Attached is a registration form which you will need to complete and return to us via email, at your earliest convenience.

    Once we have received your registration form, we will send you a secure link to upload your supporting documentation.

    **Please do not send any identity documents via email – the link we will send separately is the most secure way of providing them to us. **

    If we do not receive your registration form within 14 days of today’s date, we will close your exclusion request. You can reinstate this at any time by calling us on the number below.

    Once we have received your completed registration form and supporting documentation you will not be able to cancel your registration request and it will be processed.

    If you need any more assistance in the mean time, please contact us on 0800 138 6518 where we will be able to help further.

    For additional support and help you can contact Gamcare at Freephone 0808 8020 133 or visit http://www.gamcare.org.uk.

    Regards

     

    Attachment(s)
    Identity_Documents_Guide.docx
    Gamstop_-_Terms___conditions. docx
    Registration_Form_v2.docx

     

    ????

    Dont know what to do now ? its self exclusion , but i dont want to register again, and yes i do already have a online account

    Any ideas ~?

    #79691
    argyl53 WANTED $417
    Outlaw

    Go on live chat again or email them and say “you sent me the wrong form, my self exclusion period has ended and I want to remove myself from your register”

    #79724
    Jamesh WANTED $11
    Outlaw

    Best thing to do is just phone them, mine ended a few months ago i phoned up and it was all done within 5 minutes, you have a cooling off period to wait before you can play again, same with most casinos. Although i have found im unable to reopen some accounts

Viewing 3 posts - 1 through 3 (of 3 total)